Last updated: October 14, 2026
We want every order from ship.FoodHome.com to arrive right. Because we sell food, some items cannot be returned once they leave our warehouse, but if something is wrong with your order, we will make it right.
Damaged, missing or wrong items
If an item arrives damaged, spoiled, expired, or is missing or not what you ordered, contact us within 7 days of delivery. Please include your order number and a photo of the item and the packaging. We will send a replacement or refund the item, including any shipping charged for it. You do not need to send damaged or spoiled food back.
Returns of items you no longer want
- Shelf-stable items (canned, boxed, bottled and packaged goods) can be returned within 30 days of delivery if they are unopened, unused and in their original packaging.
- Perishable items (refrigerated, frozen or fresh food) cannot be returned for food-safety reasons, unless they arrived damaged or spoiled.
- Contact us before sending anything back so we can confirm the return and give you the return address.
- For returns of items you no longer want, the return shipping is paid by you. The original shipping charge is not refunded.
Refunds
Refunds go back to the original payment method: your card for card payments, or your PayPal account for PayPal payments. We issue the refund once we have approved a damage claim or received and checked a returned item. Depending on your bank or card issuer, it can take 5 to 10 business days to appear on your statement.
Cancelling an order
You can cancel an order for a full refund if it has not shipped yet. Contact us as soon as possible; once a shipping label has been created we may not be able to stop the package.
Undeliverable or refused packages
If a package comes back to us because the address was incorrect, it was not picked up, or delivery was refused, we will refund the shelf-stable items once the package is returned, minus the original and return shipping costs. Perishable items in returned packages cannot be refunded.
Contact us
FoodHome
1491 W 14 Mile Rd, Madison Heights, MI 48071
Phone: 888-515-0008
Email: info@FoodHome.com